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8 Customer Touch Points for Success

8 Customer Touch Points for Success

From my years of experience, I have learnt that on average, there are eight touch points you need to make with your prospective client in order for any business to be concluded. Regardless of your product or service the numbers are the same, eight (8). It may come earlier or take a little longer, but the magic number eight (8) remains.

10 Amazing Facts and Statistics about the Mobile Channel

10 Amazing Facts and Statistics about the Mobile Channel

Note: Original Article from Sheera Eby – Jacobs and Clevenger USA 2015 

SMS marketing statistics and facts demonstrate that mobile marketing is an effective channel to engage and deliver a measurable, positive return on investment. Here is a collection of 10 SMS marketing statistics that reinforce the fact that SMS marketing is a key channel marketers need to consider in their mix....

Multi Media Message Service (MMS)

What is it and how do you use it?

Multi Media Message Service (MMS)

MMS stands for ‘Multimedia Messaging Service.’ By utilizing MMS, marketers can extend the core functionality of MMS’s closely-related mobile messaging cousin, SMS. Whereas SMS lets marketers deliver a text message of up to 160 characters in length, MMS enables the distribution of multimedia content such as pictures, music or video. When executed well, the enhanced richness increases customer engagement, as campaigns can draw on combinations of various branded elements....

8 Totally Outdated Excuses for Avoiding Mobile Messaging, Which Do You Use?

8 Totally Outdated Excuses for Avoiding Mobile Messaging, Which Do You Use?
I think we’d all agree that are prospects and customers are on their mobile phones now more than ever. Our customers (the consumers) have chosen their mobile device as their first screen. They now connect with businesses and brands in a whole new way...yet, most businesses haven’t added any form of mobile marketing to their game plan. I have the lucky opportunity to talk to a lot of small businesses owners about their marketing efforts. It’s afforded me the ability to really ...

5 Ideas to Improve Customer Loyalty with SMS

5 Ideas to Improve Customer Loyalty with SMS

If you haven’t started using text messaging to build a more personal relationship with your customers then you should start now. Texting is so personal, that its typically reserved for the people closest to us like family and friends. It’s the one device that travels with us no matter where we go. Knowing how personal the mobile device is, you should appreciate that your customers...

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