COME SHINE WITH US

WE ARE LOOKING FOR BRIGHT SPARKS!


 All great companies start with great people, bold ideas and 'out of the box'  thinking.   At MOBIT, we set out with a big audacious mission to transform the way people communicate and market on mobile via SMS and to reach people where let's face it, they are listening the most.



FEATURED POSITIONS

Customer Success Manager

As a MOBIT Customer Success Manager (CSM) your primary mission is to train and take care of our great clients, all with enthusiasm, joy, professionalism, and an eye towards adding value at every turn. MOBIT is seeking a customer-focused problem solver who is a doer. You will be part strategist, part trainer, part advocate and part marketing analyst. A MOBIT CSM will learn and share the power of the MOBIT platform with our prospects and customers.

 



Customer Success Strategist

As a MOBIT Customer Success Strategist (CSS), your primary mission is to acquire new customers. A CSS will use all the enthusiasm, professionalism, and excitement needed to get new businesses started with MOBIT. A CSS will share and demonstrate the power of the MOBIT mobile communication platform with new prospects and convert them to customers.

 



Awesome Administration and Finance

We need an awesome :) person to join our Auckland North Shore (Albany) office for:

Creditor invoice processing
Receivables collection and follow-up
Reconciliation's
Monthly Xero accounts
Monthly board report (financials) for CEO
Generally awesome administration tasks.

We are seeking a truly awesome person that just knows how to get on superbly well with people. You'll have fantastic  telephone manner, excellence in numeracy skills and a good working knowledge of Excel and above all Xero.

You will have a sound understanding of merchant payment systems and if not, we can teach you everything you need to know.  (Payment Express) would be preferred.

For more information phone Sean McDonald on 027 253 0601, or email your CV to info@mobit.com quoting ADMIN: MOBIT

Applicants for this position should have NZ residency or a valid NZ work visa..

 



CUSTOMER SUCCESS STRATEGIST

As a MOBIT Customer Success Strategist (CSS), your primary mission is to acquire new customers. A CSS will use all the enthusiasm, professionalism, and excitement needed to get new businesses started with MOBIT. A CSS will share and demonstrate the power of the MOBIT mobile communication platform with new prospects and convert them to customers.   

Do you love promoting amazing products?

As a MOBIT Customer Success Strategist (CSS), your primary mission is to acquire new customers. A CSS will use all the enthusiasm, professionalism, and excitement needed to get new businesses started with MOBIT. A CSS will share and demonstrate the power of the MOBIT mobile communication platform with new prospects and convert them to customers.

You must be highly organized, have high energy, and have a never-take-no-for-an-answer attitude to solving problems and helping drive customer adoption. You need to be comfortable working with folks from the sales, marketing, and product teams in pursuit of successful outcomes. You will need to be comfortable with and enjoy being the face of MOBIT to our customers, but from the phone of course.

If you can manage numerous prospects at different stages of the customer lifecycle with ease you are a great candidate. You also need to love understanding how MOBIT works for various current customers and then communicating how MOBIT prospects may use our powerful platform.

Your primary responsibilities will include:

  • Finding new customers that can use MOBIT by cold call prospecting from a targeted list
  • Following up with current and past trial users to get them started
  • Supporting current customers who have questions using our support software. This may include training, initial build support, ideation and execution. Understand each customer’s unique needs and organization and tailor the approach to ensure repeatable and scalable success.
  • Pre-sales cycle for new customers, and sales expansion effort by doing online demonstrations
  • Onboarding customers
  • Providing technical support and triage of potential product issues
  • Identifying opportunities for upselling design and campaign creation business

Skills, Knowledge, and Experience:

  •  An awesome enthusiast who enjoys the challenge of helping customers find great ways to use mobile marketing for their business.

  • 2 years experience in a customer-facing role within a SAAS vendor, ideally targeting the sales/marketing function for small, mid-sized, and large organizations. A good understanding of current online marketing trends and strategies would be a strong plus.

  • A creative self-starter with strong attention to detail and analytical skills and unsurpassed follow-through. Excellent communication skills, comfortable working via phone and email with multiple levels of customers

  • Proficient in Skype, MS Excel, MS Word, PowerPoint, Email and CRM data input is helpful. Knowledge of online marketing tools such as Facebook, Twitter, LinkedIn, is helpful. Also, examples of email communications with customers must be submitted.

 Requirements:

  • 2+ years of related sales/customer/account management experience for a SAAS company

  • Communications via phone and chat outbound / inbound from 8am to 5pm MST Mon-Fri

  • Able to work remotely (sometimes)

  • Excellent critical thinking and creative problem-solving skills

  • Strong communication skills, both verbal and written (email)

  • Superior project and time management skills; excellent attention to detail

  • Aptitude and proven track record for highly-professional customer service in a dynamic, start-up environment

  • Function as the voice of the customer and provide internal feedback on how MOBIT can better serve our customers

  • Diplomacy, tact, and grace under pressure when working through customer issues where the customer is upset

  • Energetic and proactive: a driven, self-starter who can work both independently and as part of a team

  • Desire to do all of the above while developing professionally and being part of a team that likes to have fun while working hard together

Qualifications:

  • Marketing Automation, and SMS (text marketing) industry experience optimum

  • Previous experience managing B2B customer relationships and/or working in a SAAS environment

  • Experience designing web pages/email marketing – both visual and written

  • Strong technical acumen and adept at learning new software — can quickly research/learn new tools that help you do your job better


CUSTOMER SUCCESS MANAGER

As a MOBIT Customer Success Manager (CSM), your primary mission is to train and take care of our great clients, all with enthusiasm, joy, professionalism, and an eye towards adding value at every turn. MOBIT is seeking a customer-focused problem solver who is a doer. You will be part strategist, part trainer, part advocate and part marketing analyst. A MOBIT CSM will learn and share the power of the MOBIT platform with our prospects and customers.   

Do you love your customers as much as we do?

As a MOBIT Customer Success Manager (CSM), your primary mission is to train and take care of our great clients, all with enthusiasm, joy, professionalism, and an eye towards adding value at every turn. MOBIT is seeking a customer-focused problem solver who is a doer. You will be part strategist, part trainer, part advocate and part marketing analyst. A MOBIT CSM will learn and share the power of the MOBIT platform with our prospects and customers.

You must be highly organized, have high energy, and have a never-take-no-for-an-answer attitude to solving problems and helping drive customer adoption. You will be comfortable working with folks from the sales, marketing, and product teams in pursuit of successful outcomes. You will be comfortable with and enjoy being the face of MOBIT to our customers, but from the phone of course.

If you can manage numerous customers at different stages of the customer lifecycle with ease you are a great candidate. You also love understanding a product in-depth, communicating how it can help users more efficiently and effectively then this job is for you.

Your responsibilities include:

Get customers off to an awesome start - manage customers through MOBIT’s onboarding process, including training, initial build support, idea creation and execution. Understand each customer’s unique needs and organization and tailor the approach to ensure repeatable and scalable success.

Scale and learn from each customer’s use and adoption of the platform – support and drive the use of MOBIT to improve best practices. Promote customer success and success stories to other prospects and customers.

Help improve the MOBIT solution - work collaboratively with the rest of the customer success team to continue to refine processes and best practices. Identify and support the implementation of content and tools designed to enable customer success and collect customer feedback for input to the product team.

  • Supporting the pre-sales cycle for new customers, and sales expansion effort by doing online demonstrations
  • Onboarding new customers
  • Providing technical support and triage of potential product issues
  • Staying in-the-know with the customer’s business through industry news, social media, events, and more
  • Identifying opportunities for upselling design and campaign creation business

Skills, Knowledge, and Experience:

  • An awesome enthusiast who enjoys the challenge of helping customers find great ways to use mobile marketing for their business

  • 2+ years experience in a customer-facing role within a SAAS vendor, ideally targeting the sales/marketing function for small, mid-sized, and large organizations. A good understanding of current online marketing trends and strategies would be a strong plus.

  • A creative self-starter with strong attention to detail and analytical skills and unsurpassed follow-through. Excellent communication skills, comfortable working via phone and email with multiple levels of customers

  • Proficient in Skype, MS Excel, MS Word, PowerPoint, Email and CRM data input is helpful. Knowledge of online marketing tools such as Facebook, Twitter, LinkedIn, is helpful. Also, examples of email communications with customers must be submitted.

Requirements:

  • Proficient user of Infusionsoft or similar marketing automation platform

  • 2+ years of related customer/account management experience for a SAAS company

  • Communications via phone and chat outbound / inbound from 8am to 12pm MST Mon-Fri

  • Excellent critical thinking and creative problem-solving skills

  • Strong communication skills, both verbal and written (email)

  • Superior project and time management skills; excellent attention to detail

  • Aptitude and proven track record for highly-professional customer service in a dynamic, start-up environment

  • Function as the voice of the customer and provide internal feedback on how MOBIT can better serve our customers

  • Diplomacy, tact, and grace under pressure when working through customer issues where the customer is upset

  • Energetic and proactive: a driven, self-starter who can work both independently and as part of a team

  • Desire to do all of the above while developing professionally and being part of a team that likes to have fun while working hard together

Preferred Qualifications:

  • SMS (text marketing) industry experience optimum

  • Previous experience managing B2B customer relationships and/or working in a SAAS environment

  • Experience designing web pages/email marketing – both visual and written

  • Strong technical acumen and adept at learning new software — can quickly research/learn new tools that help you do your job better