Please read our cancellation process and terms below, then request a cancellation of your MOBIT subscription by completing our request form below. On receipt of your request, a MOBIT account representative will make contact with you.
Please note that as per our existing Agreement for which you have accepted, you are liable for all charges (e.g. Application and usage fees (SMS/MMS) on your account. It is your responsibility to remove ALL online marketing material that would generate traffic to our application and short-code. You will be charged for all inbound message traffic received to our short-code against any active or non active campaign.
- You are required to provide no less than 24 hours’ notice of cancellation of your subscription prior to the next billing date. If notice of cancellation is not received during this period, the amount of your subscription (monthly or annual) will be billed against the card on file.
- If you fail to notify the Company of your intention to cancel, the subscription due will automatically bill to the card on file. Post the billing period, and within 14 days only (“grace period”), you may request a “partial credit” of the amount paid. The Company will deduct 20 percent (20%) of the total amount billed to the card as towards costs of administration and assistance with this payment. The balance will be returned to your credit or debit card on file within 14 days. There is no refund of any payment made after the 14-day grace period.
Creating a Cancellation request: A request to cancel a MOBIT application must be initiated either verbally through an MOBIT representative or by submitting an online ticket through the cancellation form (found in your MOBIT application); emailed requests to cancel are not acceptable. Customers are encouraged to keep records of all communications regarding cancellation.
Simply cancelling the credit/debit card associated with an MOBIT account does not cancel the account. MOBIT will continue to treat this as an open account and the billing cycle will continue, resulting in a past due account that may be turned over to a third party collection service. It is imperative that you speak with an MOBIT account representative or submit our cancellation form if you wish to initiate cancellation of your MOBIT account.
Finalizing the Cancellation: After a request to cancel has been initiated, you must speak with a member of the cancellation team to finalize the cancellation. Cancellations will take effect on the last day of the billing period in which the cancellation was processed by the cancellation team, subject to the terms of the "Subscription Billing" paragraph above.
Cancellation of an account does not dismiss outstanding invoices or nullify previously agreed charges, such as payments for services, charged in installments or annual contract charges, portions of which may not yet have been invoiced when you cancelled. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be turned over to a third-party collection service.
Each MOBIT customer agrees to provide MOBIT 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. Should MOBIT receive a charge-back from a third-party credit/debit card company or bank on the customer's behalf before MOBIT has been given a chance to resolve the issue, MOBIT has the right to charge the customer for its time spent in resolving such disputes and any associated fees incurred by MOBIT, in addition to the $50 chargeback fee mentioned above. Regardless of the outcome of the chargeback, MOBIT retains the right to collect on any Services or fees that are due. MOBIT may submit any disputed amounts to a collection agency. Once a chargeback has been received, MOBIT has the right to suspend the account until the matter is resolved.
Please refer to your ' End User Software Use Agreement' for the terms and conditions as relating to billing and refunds.