What currency are your charges?
All charges on this website are shown in USD currency. On acceptance, you will automatically receive a digital copy of your invoice which with charges shown in USD. For New Zealand clients, we show a local NZ exchange calculation on our website at point of check out. The invoice you receive though will be in USD currency and include a 15% charge for New Zealand Goods and Services Tax (GST).
What is a keyword?
SMS Keywords are limited to 15 characters and must be made up of either letters or numbers. They are used in conjunction with short codes (e.g text MOBIT to 72000) typically to advertise your business or service. Also, they have to be unique, which means the SMS keyword will not be available if it's already used by any another MOBIT customer. We have a great resource here which is free to download. We call it our 'Ultimate Guide to SMS Messaging and Marketing' and it covers everything you need to know about life in the mobile world.
Can I purchase additional keywords?
Sure thing. If a keyword is available then you can add additional keywords to your account for an additional USD$10/month per keyword. Each plan comes with a number of free keywords as part of your subscription.
What is a short code?
A premium short code is a mobile number that is used for both 'inbound' and 'outbound' messages. MOBIT only use Tier 1 carrier approved codes to ensure that your messages are always delivered across the fastest route. Short codes are also great for marketing and growing your lists. e.g People can text in your keyword (e.g MOBIT) to 72000 and receive an auto response to your landing page message.
Premium short code messages are sent from our short code that is directly connected to the major cell phone carriers. Delivery speed and reliability is comparable to sending a text message from one cell phone to another. Messages are limited to 160 characters per text in the US. Australia and New Zealand.
WARNING: There are cheaper text providers in the market but these providers use SMTP Email to Text Technology and THEY ARE NOT SUPPORTED BY THE MOBILE CARRIERS. These providers mostly use obscure long codes (e.g. (555) 5432 1122). The Tier one mobile carriers in all markets regularly black list and drop messages from these services and as a user, you have no idea if the messages you have paid for have actually been delivered. MOBIT DO NOT provide SMTP - Email to Text services.
Where is MOBIT located?
MOBIT Technologies Limited is a New Zealand registered company with offices in Auckland, New Zealand and Phoenix, Arizona, USA. View our contact page for more details.
Where are the MOBIT servers and where is my data stored?
The entire MOBIT platform is hosted on Microsoft Azure Enterprise Cloud. Our primary servers are located in the east coast of the United States.
Microsoft Azure is the only major cloud platform ranked by Gartner as an industry leader for both infrastructure-as-a-service (IaaS) and platform-as-a-service (PaaS). Azure runs on a growing global network of Microsoft-managed datacenters across 13 regions.
Why do you not provide SMS credits?
We do provide 50 FREE credits to get you started. These credits apply to each country where you have a short-code registered. One credit = one SMS. We do not charge for inbound messages, only outbound, so this is a big saving for you. In terms of bulk credits, we think its easier for our customers to just purchase what they need, when they need them. SMS bundles purchased from MOBIT never expire.