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TRAINING AND SUPPORT
OUR RANGE OF TRAINING, SUPPORT AND 'DONE FOR YOU' SERVICES TO SUIT ANY BUDGET
Our team of experts provide education and support to help your business grow and succeed with mobile marketing. Whether you’re an advanced user, a newbie or in need of a full campaign design and management service, we've got you covered.
Everything you'll need to hit the ground running with MOBIT. Two one-on-one sessions with our experts including your account setup, an overview of all features, how to send a broadcast and create campaigns.
Everything from our Quick Start program plus additional assistance to really fine tune your campaign conversion rates. We monitor your first campaign and make adjustments to ensure you are achieving the most optimal results.
For those marketers and business owners that would rather focus on the outcomes and not the doing. We have a wide range of 'done for you services' to suit any budget.
QUICK START is designed for new users and is required for all new MOBIT users.
Your customer success strategist will help you setup your account, take you through the key MOBIT
features and guide you on how to build your mobile lists with compliance for optimum results.
Welcome aboard! This is your first personalized one-on-one orientation session with a mobile strategist where you will;
Discuss your mobile marketing objectives.
Learn the fundamentals of mobile messaging & marketing.
Learn the core functions and features of MOBIT.
Identify your email or CRM platform for integration.
In between your training sessions, your mobile coach will setup your account and optimize your settings based on the country you will be marketing to. From your first training session and brief, they will also;
Creating a mobile template page for your first campaign.
Intelligent forms to capture lead information.
Campaign rules and logic to obtain optimal conversion results.
Testing the campaign prior to 'go live'.
During the Quick Start process your mobile coach will assign you small tasks to help you build your knowledge as fast as possible. We also provide;
An extensive knowledge base.
Step by step guided tutorials.
Access to our video tutorials.
Phone, email and chat support.
If you are with Infusionsoft, our team will setup the integration for you, sync all your contacts, custom fields and tags. We also utilize Zapier to integrate with other great applications such as MailChimp, ActiveCampaigns, Hubspot, Marketo and hundreds of others. We take care of all the tricky stuff for you and show you how it's all done during your next coaching session.
Your mobile coach will take you through the more advanced features of MOBIT and show you how to build your first messaging campaign for lead generation or marketing. By the end of this session, you should be well on your way to mastering MOBIT. This session includes!
A review of campaign builder.
How to build your intelligent mobile pages.
Using our form builder to capture leads.
Review of the advanced automation features.
Our support team are always available via email and chat. Our extensive knowledge base and walk through tutorials are also a great way to refresh your learning.
This plan is for you if you would like everything setup and ready to go for your first campaign.
It is perfect for the first time user where you have an urgent marketing project or a live event you are planning for.
Welcome aboard! This is your first orientation session with a mobile strategist where you will;
Discuss your mobile marketing objectives
Learn the fundamentals of mobile messaging & marketing
Define your requirements for your first campaign
Identify your email or CRM platform for integration
During the Quick Start process your mobile coach will assign you small tasks to help you build your knowledge as fast as possible. We also provide you with;
Email and chat support.
From your desired marketing or campaign objective, your dedicated customer success strategist will create your very first mobile automation campaign. This includes;
Creating your mobile pages to meet your brand guidelines and campaign objective.
Your mobile coach and customer success strategist will check in with you at each step of the process to make sure everything is on track and that you are happy with the campaign and designs for your mobile campaign pages. If it's not right then we'll make it right!
This session is where we bring everything together for you. Your mobile coach will take you through your campaign, how your account was setup including the integration points and then run a final campaign. This also includes;
Recap of the features and functions of MOBIT.
Review of our help center.
How to duplicate and re purpose your campaign.
Review of all conversion goals and page actions.
We work with you to launch your campaign but we don't stop there. We will manage and monitor your campaign to make sure your conversion goals are maximized. If you have a live or special event then this is the plan for you. Your mobile coach and our team will take care of your mobile messaging and lead generation while you focus on the things you are good at on 'game day'.
At the end of your first campaign, your coach will walk you through the reporting module and show you how to view all the key results and metrics from your campaign. This includes;
All messages delivered and opened.
Total conversion rate of campaign..
Page views and object interactions (e.g video watched, button clicked etc...).
New leads and contacts added to campaign audience.
Our support team are always available via email and chat. Our extensive knowledge base and walk through tutorials are also a great way to refresh your learning. If you are running live events and would like special assistance or would like one of our team to review your campaign prior to the event then we are available at any time.
If you would rather focus on the 'outcome' and not the 'doing' then this program is for you. Choose from one of our three program options that suit your budget and we'll take care of everything else.
ASSIST is designed to give you ‘no limit’ phone access to our team when you have any questions on mobile messaging or marketing. We can also trouble shoot any problems you may be having with your campaigns and be available as a review point to double check your campaigns each month.
Min. 3 Month Term
MANAGE is for mobile marketers who want to achieve big results but need some long-term guidance on how to do it. Whether you are new to mobile marketing or want to accelerate the success you are already seeing, this service will help you achieve your goals.
ORCHESTRATE is our top-level service where we run all your mobile messaging and marketing campaigns for you. This highly personalized and managed service is for those wanting awesome results from their mobile campaigns but do not have the resources internally to get there.
Strategy, technical assistance, landing page design help? You choose how your time is used.
We have a minimum term of three (3) months on all our plans as from experience, we know it takes this long to
build a solid understanding of your business and objectives, and to deliver results.
No commitment and totally free
BOOK YOUR PERSONAL ONE ON ONE SESSION