TRAINING AND SUPPORT

OUR RANGE OF TRAINING, SUPPORT AND 'DONE FOR YOU' SERVICES TO SUIT ANY BUDGET


Our team of experts provide education and support to help your business grow and succeed with mobile marketing. Whether you’re an advanced user, a newbie or in need of a full campaign design and management service, we've got you covered.


QUICK START TRAINING

Everything you'll need to hit the ground running with MOBIT. Two one-on-one sessions with our experts including your account setup, an overview of all features, how to send a broadcast and create campaigns.

CAMPAIGN SETUP

Everything from our Quick Start program plus additional assistance to really fine tune your campaign conversion rates. We monitor your first campaign and make adjustments to ensure you are achieving the most optimal results.

DONE FOR YOU SERVICES

For those marketers and business owners that would rather focus on the outcomes and not the doing.  We have a wide range of 'done for you services' to suit any budget.




QUICK START TRAINING

QUICK START is designed for new users and is required for all new MOBIT users. Your customer success strategist will help you setup your account, take you through the key MOBIT features and guide you on how to build your mobile lists with compliance for optimum results.

 

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Orientation

Welcome aboard! This is your first personalized one-on-one orientation session with a mobile strategist where you will;

  • Discuss your mobile marketing objectives.

  • Learn the fundamentals of mobile messaging & marketing.

  • Learn the core functions and features of MOBIT.

  • Identify your email or CRM platform for integration.

 


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Account setup

In between your training sessions, your mobile coach will setup your account and optimize your settings based on the country you will be marketing to. From your first training session and brief, they will also;

  • Creating a mobile template page for your first campaign.

  • Intelligent forms to capture lead information.

  • Campaign rules and logic to obtain optimal conversion results.

  • Testing the campaign prior to 'go live'.



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Self paced learning

During the Quick Start process your mobile coach will assign you small tasks to help you build your knowledge as fast as possible. We also provide;

  • An extensive knowledge base.

  • Step by step guided tutorials.

  • Access to our video tutorials.

  • Phone, email and chat support.

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Integration

If you are with Infusionsoft, our team will setup the integration for you, sync all your contacts, custom fields and tags. We also utilize Zapier to integrate with other great applications such as MailChimp, ActiveCampaigns, Hubspot, Marketo and hundreds of others. We take care of all the tricky stuff for you and show you how it's all done during your next coaching session.


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Training

Your mobile coach will take you through the more advanced features of MOBIT and show you how to build your first messaging  campaign for lead generation or marketing. By the end of this session, you should be well on your way to mastering MOBIT. This session includes!

  • A review of campaign builder.

  • How to build your intelligent mobile pages.

  • Using our form builder to capture leads.

  • Review of the advanced automation features.

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Online support

Our support team are always available via email and chat. Our extensive knowledge base and walk through tutorials are also a great way to refresh your learning.   

 









   FULL CAMPAIGN DESIGN & SETUP

This plan is for you if you would like everything setup and ready to go for your first campaign.
It is perfect for the first time user where you have an urgent marketing project or a live event you are planning for.

 

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Orientation

Welcome aboard! This is your first orientation session with a mobile strategist where you will;

  • Discuss your mobile marketing objectives

  • Learn the fundamentals of mobile messaging & marketing

  • Define your requirements for your first campaign

  • Identify your email or CRM platform for integration

 


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Integration

If you are with Infusionsoft, our team will setup the integration for you, sync all your contacts, custom fields and tags. We also utilize Zapier to integrate with other great applications such as MailChimp, ActiveCampaigns, Hubspot, Marketo and hundreds of others. We take care of all the tricky stuff for you and show you how it's all done during your next coaching session.




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Self paced learning

During the Quick Start process your mobile coach will assign you small tasks to help you build your knowledge as fast as possible. We also provide you with;

  • An extensive knowledge base.

  • Step by step guided tutorials.

  • Access to our video tutorials.

  • Email and chat support.

Location

Campaign setup

From your desired marketing or campaign objective, your dedicated customer success strategist will create your very first mobile automation campaign. This includes;

  • Creating your mobile pages to meet your brand guidelines and campaign objective.

  • Intelligent forms to capture lead information.

  • Campaign rules and logic to obtain optimal conversion results.

  • Testing the campaign prior to 'go live'.


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Feedback

Your mobile coach and customer success strategist will check in with you at each step of the process to make sure everything is on track and that you are happy with the campaign and designs for your mobile campaign pages. If it's not right then we'll make it right!

 

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Campaign review & training

This session is where we bring everything together for you. Your mobile coach will take you through your campaign, how your account was setup including the integration points and then run a final campaign. This also includes;  

  • Recap of the features and functions of MOBIT.

  • Review of our help center.

  • How to duplicate and re purpose your campaign.

  • Review of all conversion goals and page actions.

 



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Manage & monitor

We work with you to launch your campaign but we don't stop there. We will manage and monitor your campaign to make sure your conversion goals are maximized. If you have a live or special event then this is the plan for you. Your mobile coach and our team will take care of your mobile messaging and lead generation while you focus on the things you are good at on 'game day'.

 

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Measure results

At the end of your first campaign, your coach will walk you through the reporting module and show you how to view all the key results and metrics from your campaign. This includes;

  • All messages delivered and opened.

  • Total conversion rate of campaign..

  • Page views and object interactions (e.g video watched, button clicked etc...).

  • New leads and contacts added to campaign audience.

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Support

Our support team are always available via email and chat. Our extensive knowledge base and walk through tutorials are also a great way to refresh your learning. If you are running live events and would like special assistance or would like one of our team to review your campaign prior to the event then we are available at any time.

 




'DONE FOR YOU' SERVICES

If you would rather focus on the 'outcome' and not the 'doing' then this program is for you. Choose from one of our three  program options that suit your budget and we'll take care of everything else.


 

ASSIST

ASSIST is designed to give you ‘no limit’ phone access to our team when you have any questions on mobile messaging or marketing. We can also trouble shoot any problems you may be having with your campaigns and be available as a review point to double check your campaigns each month. 


$197 /mo

Min. 3 Month Term



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MANAGE

MANAGE is for mobile marketers who want to achieve big results but need some long-term guidance on how to do it. Whether you are new to mobile marketing or want to accelerate the success you are already seeing, this service will help you achieve your goals.



$397 /mo

Min. 3 Month Term



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ORCHESTRATE

ORCHESTRATE is our top-level service where we run all your mobile messaging and marketing campaigns for you. This highly personalized and managed service is for those wanting awesome results from their mobile campaigns but do not have the resources internally to get there.


$997 /mo

Min. 3 Month Term



Compare plans

 



COMPARE OUR MANAGED SERVICE PLANS

Strategy, technical assistance, landing page design help? You choose how your time is used.
We have a minimum term of three (3) months on all our plans as from experience, we know it takes this long to
build a solid understanding of your business and objectives, and to deliver results. 

 

 
  • Expert mobile consulting
  • Priority phone support
  • Review your campaigns
  • Build your campaign workflow
  • Create your landing pages
  • Campaign testing
  • Data verification
  • Data importing/Sync
  • Http Post assistance
  • Custom template design service
  • Monthly reporting
  • Additional consulting hours (a la carte)
 
ASSIST
$ 197
Per Month
Min. 3 Month Term
  • Expert consulting
    2 hr/mnth
  • phone support
  • campaign review
  • Campaign workflow design
  • Create landing pages
  • campaign testing
  • Data verification
  • Data Importing/Sync
  • Http post assistance
  • Template design service
    Normal rates
  • Monthly reporting
  • A La Carte Consulting/Support
    $165/hour
MANAGE
$ 397
Per Month
Min. 3 Month Term
  • Expert consulting
    3hr/mnth
  • phone support
  • campaign review
  • Campaign workflow design
  • Create landing pages
  • campaign testing
  • Data verification
  • Data Importing/Sync
  • Http post assistance
  • Template design service
    Normal rates
  • Monthly reporting
  • A La Carte Consulting/Support
    $165/hour
ORCHESTRATE
$ 997
Per Month
Min. 3 Month Term
  • Expert consulting
    6 hr/mnth
  • phone support
  • campaign review
  • Campaign workflow design
  • Create landing pages
  • campaign testing
  • Data verification
  • Data Importing/Sync
  • Http post assistance
  • Template design service
    1 FREE/month
  • Monthly reporting
  • A La Carte Consulting/Support
    $165/hour

SPEND 15 MINUTES FREE WITH A MOBILE EXPERT ONLINE


No commitment and totally free

BOOK YOUR PERSONAL ONE ON ONE SESSION